LHP exists to provide great homes, in strong communities across Lincolnshire. We manage around 12,500 homes and have a £50m annual turnover. As one of the largest employers in the region, we currently house more than 20,000 people. We are a registered charitable community benefit provider of social housing, and our purpose is to provide affordable homes for people in the greatest need in Lincolnshire.
Our homes are located across the east coast of Lincolnshire, with over 75% near Boston and Grimsby.
In 2021 we started to develop our new Corporate Plan for 2022-2027 in collaboration with customers, partners, and employees. We put our values of working together, putting the customer first, listening, acting, and learning at the heart of everything we do. Our visions and values remain the same with customers informing us of their priorities and the way we will go about our work in the future.
By great homes we mean great places to live which are secure, well-built, efficient to heat and run and which have sufficient space. But we know that to make a house into a great home they need to be in places where people want and can afford to live. So, we reinvest rental income into repairs, upgrades and new affordable homes, but also into projects that improve health, build community spirit, reduce crime and which give people opportunities to realise their ambitions.
We understand that a strong community is one where people come together and support each other, and to achieve that we know we must collaborate with partners and listen to our customers.
Over the next few years, our aim is to achieve a consistent, high-quality service and to ensure customers an actively influence our decisions. We will do this by:
- creating structured opportunities to Listen, Act and Learn from our customers, employees, and stakeholders, co-creating services so that everyone who uses our services has a meaningful say in how we deliver them
- Working Together as we can achieve more by working together with our key stakeholders and by working together as one team
As a charitable community-based organisation, we channel profit back into services and projects that benefit our customers and local neighbourhoods and through strong governance and a keen eye on value for money, we ensure we are a sustainable business that is in a position to grow for the benefit of our communities.
In early 2020 we launched our internal Culture Change Programme, the LHP Way and our commitment to being a Customer First company means that our customers are at the forefront of our decision-making.
And it goes without saying we’re proud to be a values-based organisation.